Customer Experience and Streamlined Operations are at the heart of every progressive business. Competition is increasing, as is a customer’s expectation of their digital experience. Their judgement of your service capability is based on the efficiency with which they can interact, the knowledge and insights they can derive and the relevance and personalisation they experience.
So to deliver on all these customer expectations, and keep process efficiency in check, we see automation as playing a central role. And while its role is central, its execution almost always is not. So in this blog we’re going to attempt to demystify some of the elements of automation.
Posted on 28 May, 2019 by Amit Vishnoi & Riaan Ingram
Five years ago a data warehouse was a one stop shop for all of your data and analytics needs. The types and sources of data a business has access to has grown exponentially in this time though and businesses need to expand their data strategy beyond the data warehouse if they want to use their data for intelligent decision making, competitive advantage and business growth. In this blog we’re going to discuss the key ingredients you need for a holistic data strategy.
In a systems integration context RPA tools are enabling automated integration with legacy systems that wasn’t previously possible, easy or feasible. As with any technology, however, there are some scenarios where RPA is not a good fit (nothing is ever a silver bullet, is it?). In this blog I’m going to detail some key points you should consider before using RPA as another tool in the “integration” toolbox.
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