Hero #18

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Technical insight, ideas and commentary from IP HQ

Posted on 20 June, 2019 by Simon McCabe

Building an Ecosystem for Automation Success

Customer Experience and Streamlined Operations are at the heart of every progressive business. Competition is increasing, as is a customer’s expectation of their digital experience. Their judgement of your service capability is based on the efficiency with which they can interact, the knowledge and insights they can derive and the relevance and personalisation they experience.

So to deliver on all these customer expectations, and keep process efficiency in check, we see automation as playing a central role. And while its role is central, its execution almost always is not. So in this blog we’re going to attempt to demystify some of the elements of automation.

Posted on 6 December, 2018 by Riaan Ingram

Four Considerations When Selecting RPA for Integration

In a systems integration context RPA tools are enabling automated integration with legacy systems that wasn’t previously possible, easy or feasible. As with any technology, however, there are some scenarios where RPA is not a good fit (nothing is ever a silver bullet, is it?). In this blog I’m going to detail some key points you should consider before using RPA as another tool in the “integration” toolbox.

Posted on 26 September, 2018 by Nirdesh Gupta

Solving Legacy System Integration Challenges with RPA

As the RPA market has accelerated, the tools have started to mature and we see an opportunity for RPA to play a more strategic role in the integration digital ecosystem as well as providing the foundation for future artificial intelligence and cognitive computing technologies.