Customer Experience and Streamlined Operations are at the heart of every progressive business. Competition is increasing, as is a customer’s expectation of their digital experience. Their judgement of your service capability is based on the efficiency with which they can interact, the knowledge and insights they can derive and the relevance and personalisation they experience.
So to deliver on all these customer expectations, and keep process efficiency in check, we see automation as playing a central role. And while its role is central, its execution almost always is not. So in this blog we’re going to attempt to demystify some of the elements of automation.
Posted on 28 May, 2019 by Amit Vishnoi & Riaan Ingram
Five years ago a data warehouse was a one stop shop for all of your data and analytics needs. The types and sources of data a business has access to has grown exponentially in this time though and businesses need to expand their data strategy beyond the data warehouse if they want to use their data for intelligent decision making, competitive advantage and business growth. In this blog we’re going to discuss the key ingredients you need for a holistic data strategy.