The Role

We are seeking an Application Support Engineer to join our Product and Managed Services team in Brisbane.

The role is to provide level 3 application and operational support across a number of applications developed and managed by Intelligent Pathways. You will work collaboratively with our other support personnel, development and operations teams across a variety of cloud technologies.

Excellent communication and collaboration skills are essential as this role has a strong customer focus. This is very much an ‘all rounder’ position that would suit a self starter.

Flexibility in work from home and office time.

Key Responsibilities

  • Provide day-to-day application and database support
  • Provide incident and problem solving support, including participation in a 24×7 on call support roster
  • Liaise with customers and third party organisations connected with our solutions
  • Collaborate with development teams in fixing bugs and implementing enhancements
  • Implementation and refinement of support playbooks and other support triage documentation

Required Technical Skills and Experience

  • Minimum 1 year full time application support experience
  • Languages – Java, Javascript, HTML, Bash
  • Experience with databases – SQL queries
  • Version control – Git
  • Understanding of application deployment patterns – web applications, serverless, containers
  • Excellent communication and collaboration skills
  • Ability to own and resolve problems with well developed troubleshooting and analytical skills


  • Java 8+, Spring framework, JPA/Hibernate, Tomcat
  • Experience with tools such as – Atlassian Jira, Confluence, Bitbucket, OpsGenie
  • Experience with AWS services – including Cloudwatch, RDS, DynamoDB, EC2
  • Experience with Azure technologies
  • Experience with Postgres, MySQL, Oracle Databases

What’s in it for you

  • Opportunity to increase knowledge in AWS and Azure cloud technologies, as well as mature your development skills.
  • Be mentored by senior developers and cloud engineers.

Apply now