Intelligent Pathways has a long history in the aviation sector. Our work is grounded in deep understanding of the highly reliable communication protocols required between airlines, airports and 3rd party consumers and contributors of passenger information. Understanding the key mechanisms of the Aviation Information Data Exchange (AIDX) protocol has proven key in delivering on a range of new revenue generating and customer experience initiatives that rely on reservation engines, codeshare relationships and passenger information.
We have learned that delivering new initiatives in complex legacy environments requires an innovation focus that elevates business outcomes, and an adaptive approach to the application of technology. Our work has reflected the need for airlines to extend their relationship with customers beyond the flight to their broader travel journey, whilst needing to pursue efficiency gains in a highly competitive trading environment.
We operate our own software product designed for cabin crew and have forged relationships with various airlines in the commercial, freight, and loyalty areas.
To learn more about our work in the Aviation Industry, see our case studies below:
Freight Services Client
Intelligent Pathways has worked with the Client on a number of digital transformation initiatives to improve customer experience including:
- Design and development of an online self-service portal
- The integration layer of a new website with booking capabilities
- Upskill and knowledge transfer of cloud technology and software delivery best practices to internal team
Airline Loyalty Client
Frequent Flyer Upgrade Solution
The Client needed to replace the existing technology that managed Frequent Flyer Upgrades. The solution needed to cater for a high number of integration points (approximately 30 web services), provide flexibility to change business rules as needed, and have high availability.
Intelligent Pathways led the architecture, design and delivery of the solution, including the integration layer, business rules engine, and business process orchestration.
See more details here.
Two Major Airlines (Joint Project)
Ancillary Product Integration
Architecture and delivery of a solution to enable the alignment of ancillary products across two major airlines. Intelligent Pathways built self service functionality for customers through multiple channels, and enabled automated offers through an eligibility rules engine. Two new ancillary products were delivered to market within the tight deadline (to meet partnership requirement.)