Challenger brands in the financial services industry are leveraging the opportunity to provide digital-centric, personalised products and services that align with the aspirations and values of their customers. At the same time they must also align with seemingly competing governmental requirements around consumer protections and open data.

We have worked with such Tier 2 and Tier 3 organisations in the superannuation, insurance, banking and related services sectors. Through this we have learned that organisations need to extend their service offerings through third party products to deliver convenience to their customers. They also need to deliver services requiring complex workflows and approvals with even the simplest of customer interactions. We have been delivering these through targeted enablement of foundational integration and process automation capabilities.

In order to rapidly create and adjust digital service offerings in such a competitive market, organisations need a ready platform for services and data accessed by API-led connectivity, coupled with a strong management layer for audit and control. (see our Superannuation Fund Case Study and Industry Super Fund Case Study)