Health & Care Services encompasses Health Care, Aged Care and Disability Services sectors. Each of these sectors is currently being disrupted by a number of external factors, including governance legislation and dramatically different revenue models.
The customer’s service needs now need to be structurally central in an organisation. We have learned that this conversely requires a decentralised approach to service delivery, empowering frontline staff digitally to deliver services efficiently and make data-driven decisions. Data privacy and integrity remain paramount, as we have learned through our development of a patient care mobile solution.
As sectors traditionally focused on investing in physical assets for service delivery, our role is to help provide pragmatic and targeted investments in maturing digital capability. These can be both through targeted enablement of foundational technology capabilities like integration and process automation, or tailored solutions that support frontline staff to deliver personalised support to their clients.