Craig Celliers

Client Support Manager

IT professional with extensive industry experience. Strengths include the ability to understand business requirements, evaluate risks, articulate vision and define roadmaps. Equipped with thorough knowledge of ITIL processes and delivery methods including the implementation of Critical Incident Management processes, organisational change management within the service desk and customer support space as well as the Management of Service Level and Operational Level agreements. Management of 3rd party vendors and building successful business partnerships in order to strengthen IT processes, infrastructure/system investments and capacities.