Airline crew management software
Cabin and Ground Crew Airline Management Software
Jetstream gives airlines rapid guest recognition, fast customer recovery and electronic operational reporting in the air and on the ground.
Solutions
Streamlined Systems
Jetstream has six core areas of functionality that connect via the ground server to selected airline systems to support individualized passenger engagement and drive operational efficiency.
Forms
Enables crew and staff to gather and share data on their mobile devices. Completed forms are then submitted back to the airline for fast, efficient reporting on issues such as cabin defects, crew performance and passenger export.
Cabin
Integrates data from airline CRM, reservations, departures, operations and crew systems for guest recognition and service recovery, capturing passenger preferences and feedback in the air.
Ground
Provides airport ground staff with real-time passenger information at the lounge, check-in or gate, and lets staff input data that’s passed through to cabin crew.
Content
Provides access to electronic flight context-aware documents, manuals and other files.
Notifications
Enables flight context-aware messaging between cabin crew, ground staff and head office.
Console
Centralised management and configuration aligned to your operations.
Benefits
Increase passenger satisfaction and streamline operational activities
Increase passenger satisfaction and streamline operational activities with Intelligent Pathway’s Airline Management Software, Jetstream by delivering current data to cabin crew and ground staff.
Available on iPad and iPhone, the application enables airlines to personalize each passenger’s flight experience, whether it be giving a personal welcome onboard, solving issues on the ground such as flight delays, or capturing valued preferences to enhance their journey. Jetstream also features passenger mapping by the seat for all aircraft types and layouts.
“We selected Jetstream for its ease of use and comprehensive feature set. We also found the team to be very responsive and ready to accommodate our development and commercial needs.”
— Cabin Crew Department Manager
“[Jetstream] really knocks our customer proposition out of the ballpark. It has the ability to empower our team to provide seamless one-on-one service to every single one of our guests.”
— Customer Service Manager, Qantas International
The Jetstream advantage
Ease of use
Minimal training required.
Fast time to market
With a phased implementation process.
Existing interactions
Amadeus DCS, Active Directory.
Highly configurable
Adaptable to fit your operational requirements.
Fleet-wide solution
Rapid, easy deployment.
Intelligent Pathways experience
Aviation systems integration experts.
Highly supported solution
From implementation to ongoing support, we partner with you every step of the way
Jetstream FAQs
Does Jetstream have offline capability?
Yes, Jetstream is fully operational offline. Data is synchronised with the Jetstream Cloud services and your airline systems once the device is back online.
How does Jetstream handle user authentication and identity management?
Jetstream integrates with Microsoft Active Directory LDAP for Single Sign-On (SSO), allowing your team to retain their corporate credentials while centralising identity management. This reduces the complexity of managing multiple accounts and enhances security across the airline’s operations. Permissions and user groups are controlled through a dedicated web console, providing granular control.
What are the deployment options for Jetstream on iOS devices?
Jetstream offers flexible deployment options tailored to your operational requirements — via your airline’s Enterprise account and MDM provider for direct control, or through the Apple App Store for broader accessibility.
How does Jetstream integrate with existing airline systems?
Jetstream is designed for seamless integration with your airline’s core systems, including:
- DCS: for comprehensive Flight and Passenger data management.
- Crew Systems: for efficient roster and flight crew management.
- Multiple integration methods (web services API, CSV, SFTP, email) supported for flexibility and compatibility.
What level of passenger insight and management does Jetstream provide?
Jetstream empowers your crew with detailed passenger management tools, including:
- Seat Map: demographics, loyalty status, and service requirements.
- Passenger List: comprehensive data organised by seating and cabin zones.
- Advanced Filtering and Search: to quickly identify high-value passengers, special needs, and other requirements.
- Passenger Profiles: a holistic view including loyalty info, connections, and service preferences.
How does Jetstream enhance crew management and operational efficiency?
Crew Worksheet: a dynamic planning tool allowing pre-flight crew duty assignments and in-flight role optimisation, ensuring operational excellence and compliance with safety standards.
How can Jetstream improve communication and real-time notifications for our crew?
Jetstream lets you create and manage push notifications to crew members — targeting users, groups, flights, and more, with API integration to external systems. Often used for aircraft technical issues, procedural changes, or port-specific memos.
Can Jetstream integrate with our existing forms and reporting systems?
Yes — form integration via Web Service REST API for raw data delivery and SFTP for PDF delivery. Forms can be filled out on demand by crew or initiated by airline systems, and auto-emailed to the submitter plus up to five additional recipients.
How are forms associated with flights and crew for optimal handovers?
Forms in Jetstream are flight-centric — associated with specific flights. Submitted PDFs can be delivered to crew on subsequent multi-leg flights to assist with handovers.
What content management capabilities does Jetstream offer?
Precise control over flight-related content, associated with specific aircraft, routes, or flight numbers, supporting PDFs, DOCs, XLS, and images.
What does the typical implementation timeline for Jetstream look like?
A structured process designed to minimise disruption. When no significant enhancements are needed, planning to full production is typically delivered within a 12-week period.
