Jetstream

Q: How does Jetstream enhance crew management and operational efficiency?

Crew Worksheet: A dynamic planning tool allowing pre flight crew duty assignments and in-flight role optimisation, ensuring operational excellence and compliance with safety standards.

Home \ Our Services \ Jetstream

Airline Crew Management Software

Cabin and Ground Crew Airline Management Software

In the highly competitive aviation industry, customer loyalty and providing value is critical to an airline’s continued success. Intelligent Pathways has developed Jetstream, an airline crew management software mobile solution that enables rapid guest recognition, fast customer recovery and electronic operational reporting in the air.

Read our FAQ section below.

“We selected Jetstream for its ease of use and comprehensive feature set. We also found the team to be very responsive and ready to accommodate our development and commercial needs.”

"[Jetstream] really knocks our customer proposition out of the ballpark. It has the ability to empower our team to provide seamless one-on-one service to every single one of our guests.”

Streamlined Systems

Jetstream has six core areas of functionality that connect via the ground server to selected airline systems to support individualized passenger engagement and drive operational efficiency.

Forms

Enables crew and staff to gather and share data on their mobile devices. Completed forms are then submitted back to the airline for fast, efficient reporting on issues such as cabin defects, crew performance and passenger export.

Cabin

Integrates data from airline CRM, reservations, departures, operations and crew systems, for easy guest recognition and service recovery for cabin crew. The Cabin module also captures passenger preferences, feedback and operational data while in the air, which is synced with ground systems.

Ground

Provides airport ground staff with real-time information on passengers while they’re at the lounge, check-in or the gate, and enables staff to input data which is then passed through to cabin crew.

Content

Provides access to electronic flight context-aware documents, manuals and other files.

Notifications

Enables flight context-aware messaging between cabin crew, ground staff and head office.

Console

Centralised management and configuration aligned to your operations.

Benefits

Increase passenger satisfaction and streamline operational activities

Increase passenger satisfaction and streamline operational activities with Intelligent Pathway’s Airline Management Software, Jetstream by delivering current data to cabin crew and ground staff.

Available on iPad and iPhone, the application enables airlines to personalize each passenger’s flight experience, whether it be giving a personal welcome onboard, solving issues on the ground such as flight delays, or capturing valued preferences to enhance their journey. Jetstream also features passenger mapping by the seat for all aircraft types and layouts.

The Jetstream Advantage

Ease of Use

Minimal training required
Fast Time to Market

With phased implementation process
Existing Interactions

Amadeus DCS, Active Directory

Highly Configurable

Adaptable to fit your operational requirements
Fleet-Wide Solution

Rapid, easy deployment
Intelligent Pathways Experience

Aviation Systems Integration Experts

Download our Jetstream Information Pack

Jetstream FAQs

Does Jetstream have offline capability?

Yes, Jetstream is fully operational offline. Data is synchronised with the Jetstream Cloud services and your airline systems once the device is back online.

How does Jetstream handle user authentication and identity management?

Jetstream integrates with Microsoft Active Directory LDAP for Single Sign-On (SSO), allowing your team to retain their corporate credentials while centralising identity management. This integration reduces the complexity of managing multiple accounts and enhances security across the airline’s operations. Permissions and user groups are controlled through a dedicated web console, providing granular control.

What are the deployment options for Jetstream on iOS devices?

Jetstream offers flexible deployment options tailored to your operational requirements. It can be deployed via your airline’s Enterprise account and MDM provider for direct control or through the Apple App Store for broader accessibility, ensuring seamless integration with your existing mobile infrastructure.

How does Jetstream integrate with existing airline systems?

Jetstream is designed for seamless integration with your airline’s core systems, including:

DCS: for comprehensive Flight and Passenger data management.
Crew Systems: for efficient roster and flight crew management.
Multiple integration methods such as web services API, CSV, SFTP, and email are supported, ensuring flexibility and compatibility with your current systems.

What level of passenger insight and management does Jetstream provide?

Jetstream empowers your crew with detailed passenger management tools, including:

Seat Map: Detailed insights into passenger demographics, loyalty status, and service requirements.
Passenger List: Comprehensive passenger data organised by seating and cabin zones.
Advanced Filtering and Search: Tailored to quickly identify and cater to high-value passengers, special needs, and other specific requirements.
Passenger Profiles: A holistic view of each passenger, including loyalty information, connections, and service preferences, ensuring a personalised in-flight experience.

How does Jetstream enhance crew management and operational efficiency?

Crew Worksheet: A dynamic planning tool allowing pre flight crew duty assignments and in-flight role optimisation, ensuring operational excellence and compliance with safety standards.

How can Jetstream improve communication and real-time notifications for our crew?

Jetstream allows you to create and manage notifications sent via push notifications to crew members. You can target users, groups, flights, and more. Integrate with external systems to send notifications through APIs. This feature is often used to inform crew about aircraft technical issues, procedural changes, or port-specific memos.

Can Jetstream integrate with our existing forms and reporting systems?

Yes, Jetstream supports form integration via Web Service REST API for raw data delivery and SFTP for PDF delivery. Forms can be filled out on demand by crew or initiated by airline systems. Submitted forms can be automatically emailed to the submitter and up to five additional recipients.

How are forms associated with flights and crew for optimal handovers?

Forms in Jetstream are flight-centric, meaning they are associated with specific flights. Submitted PDFs can be delivered to crew on subsequent multi-leg flights to assist with handovers.

What content management capabilities does Jetstream offer?

Jetstream allows for precise control over flight-related content, ensuring that only the most relevant information is displayed to your crew. Content can be associated with specific aircraft, routes, or flight numbers, with support for various file types including PDFs, DOCs, XLS, and images. This ensures that your crew has access to the most up-to-date information, enhancing both operational efficiency and compliance.

What does the typical implementation timeline for Jetstream look like?

The implementation of Jetstream is a structured process designed to minimise disruption while ensuring a smooth transition. When no significant enhancements are needed, planning to full production is typically delivered within a 12 week period.

Freight Services Client

Airline Loyalty Client

Two Major Airlines

Digital Transformation

Frequent flyer upgrade solution

Ancillary Product Integration

Intelligent Pathways has worked with the Client on a number of digital transformation initiatives to improve customer experience including:

Design and development of an online self-service portal
The integration layer of a new website with booking capabilities
Upskill and knowledge transfer of cloud technology and software delivery best practices to internal team